How can we help?
Tourdom is live and actively maintained. Use this page as the starting point for account help, profile questions, connection issues, map questions, industry professional profile questions, general support, terms, and privacy information.
Helpful bug reports
If you report an issue, include the page, what you expected, what happened, and a screenshot if possible.
- Browser and device type help us reproduce visual issues.
- For map/globe issues, mention whether you were on desktop or mobile.
- For account issues, never send passwords.
Account and login help
Use the password reset flow if you cannot access your account.
- Reset your password
- Check spam or junk folders for verification and reset codes.
- Make sure you are using the same email address you registered with.
Memberships, billing, and refunds
Use Tourdom Support for questions about Tourdom Pro, Tourdom Supporter, Founding Pro, Admin Granted Pro, Pro features, billing status, cancellations, renewal status, or possible refunds.
- Paid public memberships are intended to be annual unless checkout clearly says otherwise.
- No-expiration access means access while Tourdom remains active, not a guarantee that Tourdom will operate forever.
- Refunds may be considered where practical, but are not guaranteed except where required by law or payment-provider rules.
- Please do not send full credit card numbers or sensitive financial information.
Profile and connections
Keep your profile current so musicians and trusted industry professionals know where you are, what you do, and what you are looking for.
Login required for profile tools, connections, and notifications.
Tour maps and venue tools
Your tour map and the Master Venue Map are the road intelligence layer of Tourdom.
- Open My Tour Map
- Join or log in to access the Master Venue Map.
Login required for My Tour Map and Master Venue Map tools.
Terms of Service
Review Tourdom account, profile, content, connection, venue-rating, membership, payment, refund, industry-professional use, and platform-use terms.
Read Terms of ServicePrivacy Policy
Review how Tourdom handles profile data, account information, profile type/role details, messages, memberships, payments, public pages, and related platform activity.
Read Privacy PolicyContact Support
Send a message to Tourdom Support. Screenshots are welcome. For billing, membership, cancellation, or refund questions, include the account email and a brief description of the issue. Attachments may be images, PDFs, or plain text files. Each file must be 8 MB or smaller.